Английский язык: Аннотирование и реферирование текста

140 what managers promise will happen. Managers can motivate employees by setting in motion the three conditions required for motivation - confidence, trust and satisfaction – and by creating an environment that reinforces those conditions. Confidence . When employees believe "I can't do it," they tend to give up. At best they give only a half-hearted effort. Lack of confidence is a pervasive motivation problem. It happens when performance expec- tations are unrealistic, workloads are impossibly high and training fails to keep pace with employee needs. Managers do not realize how serious this problem is. Why? Em- ployees are afraid to tell the boss they "can't do it." Many employees fear that if they say they "can't do" something, the manager will assign the duty to someone else. So, employees go through the motions, giving the appearance that everything is fine. As a result, confidence problems go largely unnoticed. And the guilty party is the corporate culture that does not permit employees to talk openly about confidence problems. A good manager can recognize when an employee says he can do something but doesn't mean it. For instance, if the employee responds to an assignment by saying, "If everything goes well, I'll probably be able to ... I guess", then clearly the employee has a confidence issue. If the employee doesn't volunteer information, ask questions in a non- threatening way about how he plans to carry out the instructions. Most importantly, managers can improve motivation by assign- ing work to employees that they naturally do well and that they enjoy. When employees can do the job well naturally, they know they can per- form and there will be no confidence problems. Trust . Employees face a major motivational roadblock when they believe, "Outcomes are not tied to my performance. I will not get what my performance deserves." This is a trust problem. Trust prob- lems tend to be easier for managers to spot because employees usually are vocal about them. There are two difficulties, however, that manag- ers face.